Driving Enterprise Delivery, Transformation & Executive-Level Results
EXECUTIVE SUBHEADLINE
Technology Delivery Executive with 20+ years of experience leading global teams, multimillion-dollar programs, and enterprise transformation initiatives across Telecom, Media, Banking, Insurance, Manufacturing, and Digital Commerce.
Specialized in Delivery Leadership, Service Delivery, Operations, IT Transformation, IT Governance, Oracle Enterprise Solutions, Magento Commerce, and C-Level Stakeholder Management across LATAM, North America, Europe, Africa and Asia.
EXECUTIVE VALUE STATEMENT
I help organisations solve high-complex and high-impact operational challenges by aligning strategy, delivery execution, governance, and business outcomes.
From large-scale IT transformations to service delivery optimisation and contract expansion, my focus is simple:
Deliver results. Reduce complexity. Create executive confidence.
Schedule a Strategic Conversation
Download Executive Resume
EXECUTIVE SNAPSHOT
20+ Years of Executive Delivery Leadership
Leading enterprise delivery, service management, and strategic transformation initiatives across global organisations.
300+ Global Consultants Managed
Leading high-performance teams across LATAM, North America, Europe, Africa and Asia.
USD $8.5M+ Annual Revenue Managed
Driving complex contract renewals, delivery profitability, and long-term client growth.
C-Level Stakeholder Management
Direct collaboration with CIOs, CTOs, COOs, CEOs, sales teams, and executive leadership.
Enterprise Technology Leadership
End-to-End Video Delivery Ecosystem (OTT, IPTV, Set-Top-Box), Oracle Cloud, Magento Commerce, ITSM, ITIL, ServiceNow, Digital Platforms, and Operations Excellence.
Multi-Industry Expertise
Telecommunications, Media and Entertainment, Banking, Insurance, Manufacturing, Retail, and Digital Commerce.
STRATEGIC LEADERSHIP
Enterprise Delivery Leadership
Driving highly complex delivery models across multinational operations, ensuring execution, governance, and measurable business outcomes.
Digital Transformation
Leading modernisation initiatives across Oracle Cloud, Cloud Solutions, Magento E-Commerce, Enterprise Platforms, Video delivery and operational support ecosystems.
IT Governance & ITIL Excellence
Award winning design of scalable service delivery frameworks through ITIL best practices, operational controls, SLA and KPI management, and executive visibility.
Client Growth & Revenue Expansion
Supporting account expansion, high-complex contract renewals, delivery profitability, and long-term strategic client relationships under a strict collaboration with delivery, sales and pre-sales programmes.
Global Team Leadership
Managing multicultural teams across regions while aligning execution, stakeholder expectations, and business priorities.
BUSINESS IMPACT
Strategic Contract Renewals
Secured major contract renewals with Televisa and AT&T, achieving 4-year and 2-year extensions with annual revenue exceeding USD $8.5M.
Revenue Growth at Grupo Bimbo
Contributed to increasing annual revenue from USD $1M to USD $4M through delivery optimisation, operational excellence, and service transformation.
Oracle Cloud Transformation
Led the transition from Oracle On-Premise to Oracle Cloud support operations for Televisa, implementing ITSM governance and ServiceNow operational models.
Global Delivery Execution
Managed simultaneous delivery programs across four continents, aligning operations, business stakeholders, and executive leadership.
E-Commerce & Operations Excellence
Led Magento Commerce implementation and ITSM operational setup for WOM Colombia, ensuring platform delivery and post-go-live operational stability.
ENTERPRISE EXPERIENCE
Tata Elxsi
IT LATAM Delivery Director
Tech Mahindra
Delivery Director | Senior Delivery Manager | Service Delivery Leadership
Capgemini
Global Application Service Delivery Manager | Engagement Manager
Claro Video / América Móvil
OTT (Over-The-Top) | Launcher implementation | IPTV | Set-Top Box
Televisa
Oracle Transformation | Enterprise Operations – Implementations and Managed Support Services
AT&T
Blue Marble | ITSM | Delivery Programs
WOM Colombia
Magento E-Commerce | IT Operations
Grupo Bimbo
Global Oracle Support Operations
AXA Seguros
Product Configurator | Executive Delivery
Banco Popular Dominicano
Software Factory for Banking Industry | Consulting | Executive Delivery
INDUSTRIES
- Telecommunications
- Media & Entertainment
- Banking
- Insurance
- Manufacturing
- Retail
- Digital Commerce
- Airlines
- Enterprise Technology
ADVISORY & CONSULTING
Independent Technology Advisor
Supporting strategic technology initiatives for Hospital México Americano and IBEB through infrastructure modernisation, development leadership, and operational improvement.
Advising on technology strategy, enterprise development, infrastructure upgrades, and cross-functional collaboration with teams in Mexico.
Focused on building practical, scalable, and business-oriented technology solutions.
LEADERSHIP PHILOSOPHY
Leadership is not about managing projects.
It is about building trust, creating clarity, driving execution, and delivering business outcomes across complex organisations through accountable experience in the IT Industry.
The strongest leaders do not simply manage teams — they create confidence across executives, operations, and clients.
I believe delivery excellence happens when strategy, accountability, and people work together with discipline and purpose.
Transformation is not a presentation.
It is execution.
CONTACT
Let’s Connect
Whether the conversation is about enterprise transformation, delivery leadership, strategic consulting, or executive opportunities, I’m always open to meaningful conversations.
linkedin.com/in/daveguzman
Location
Mexico City, Mexico
Final CTA
Schedule a Strategic Conversation
Download Executive Resume